Here are the most common things our clients ask about NDIS plan management—and how we help make it easier for you.
What is NDIS Plan Management?
Plan Management is when a registered provider (like Nexus) helps you manage the funding in your NDIS plan. We pay your invoices, process claims, and keep track of your spending—so you don’t have to.
Is Plan Management free for me?
Yes. Plan management is fully covered by the NDIS and comes at no cost to you. It’s included in your plan under “Improved Life Choices”.
How do I get Plan Management added to my NDIS plan?
Just ask your NDIS planner or LAC (Local Area Coordinator) during your planning meeting or plan review. It’s your right to choose how your plan is managed.
Can I switch to Nexus if I already have a plan manager?
Absolutely! You can change providers anytime. Just let us know and we’ll walk you through a smooth transition with no disruption to your services.
How quickly do you pay invoices?
We aim to process and pay invoices within 3–5 business days, provided everything is correct and your plan has the necessary funding.
Will I still have control over my supports?
Yes! Plan Management gives you full choice and control over who delivers your services—even if they’re not registered with the NDIS.
Do you work with unregistered providers?
Yes. One of the great things about Plan Management is that it lets you work with both registered and unregistered providers, as long as they meet NDIS requirements and your goals.
How do I track my budget?
We send you regular statements and alerts. You’ll always know how much has been spent, what’s left, and if anything needs your attention.
Can you help me understand my NDIS plan?
Definitely. We’re here to make things simple. If you’re unsure about what your plan covers or how to use your funds, just reach out—our team is happy to explain it in plain language.
Who sends the invoices—you or my provider?
Usually, your provider will send the invoice directly to us. But if they give it to you, you can easily forward it to invoices@nexuspm.com.au and we’ll take care of the rest.
What if there’s a problem with a payment or invoice?
We’ll contact you and your provider to sort it out. We’ll never process anything you haven’t approved, and we’ll always keep you in the loop.
