Here are the most common things our clients ask about NDIS plan management—and how we help make it easier for you.
NDIS Plan Management is when a registered provider like Nexus Plan Managers helps you manage the funding in your NDIS plan. They handle paying invoices, processing claims, and keeping track of your spending—so you don’t have to deal with the paperwork. With plan management, you retain full choice and control over your supports and providers, while they handle the financial logistics and compliance. Nexus ensures every dollar is correctly allocated and spent in line with your NDIS plan goals. It’s about giving you freedom and peace of mind in how your plan operates.
Yes – plan management is fully covered by the NDIS and comes at no cost to you. It’s included in your plan under “Improved Life Choices” (also known as plan-management funding). You won’t pay any extra for the service of having Nexus Plan Managers, because it’s already funded by your plan. Choosing plan management doesn’t reduce your other supports or budgets—it simply means your financial admin is handled by specialists so you can focus on your goals and supports.
To add plan management, simply ask your NDIS Planner or Local Area Coordinator (LAC) during your new planning meeting or plan review. Let them know you’d like your plan to be plan-managed and specify your preferred provider, Nexus Plan Managers. It’s your right to choose how your plan is managed—they’ll allocate the “Improved Life Choices” funding accordingly. Once that’s confirmed in your plan, you can engage with Nexus Plan Managers and begin using their services straight away.
Starting with Nexus Plan Managers is simple. You’ll just need a copy of your NDIS plan, your NDIS number, and some basic contact information. Once you sign the consent form, Nexus will link your plan through the NDIS portal and begin managing payments immediately. There’s no downtime, and you can still use your supports while they finalise setup. The process is fast, transparent, and completely free for participants.
No, your NDIS plan itself won’t change. Your goals, budgets, and approved supports remain the same — only the management of payments changes hands. When you transfer to Nexus Plan Managers, they simply take over the financial side of things, ensuring your providers are paid on time and your spending stays within budget. The switch doesn’t affect your funding, and it can happen at any point during your current plan period. It’s a simple change that can make a big difference in how your plan runs day-to-day.
Nexus Plan Managers have developed an efficient, same-day processing system that ensures every invoice is reviewed and submitted to the NDIS portal immediately. Unlike other plan managers who batch invoices or delay claims, Nexus handles each one as it comes in. This proactive approach means most payments clear within two to three business days. Their experienced team, real-time tracking, and focus on service speed allow participants and providers to rely on faster, stress-free payments.
Yes — Nexus Plan Managers handle the entire payment and claiming process for you. Once your provider sends an invoice or you submit a reimbursement claim, they review the details, lodge the claim with the NDIS portal, and release payment as soon as the funds clear. You don’t have to chase payments or contact the NDIS yourself — Nexus takes care of it from start to finish. Most payments are completed within two to three business days, ensuring you or your providers are paid quickly, correctly, and in full compliance with NDIS guidelines.
Same-day processing keeps your services uninterrupted and your providers confident they’ll be paid promptly. Many plan managers take several days to lodge invoices through the NDIS portal, but with Nexus Plan Managers, your payment request is actioned immediately — often resulting in funds clearing within two to three business days. It’s a major advantage for participants who rely on regular supports, as it prevents delays and builds trust between you, your providers, and your plan manager.
Nexus Plan Managers make budget tracking simple and transparent. You’ll receive regular statements and alerts telling you how much has been spent, how much remains in each budget category, and if anything needs your attention. They’ll help you keep on top of your Core, Capacity Building and Capital Supports, and let you know early if any category is running low. With clear communication and up-to-date information, you’re always in control of your funding and can plan ahead with confidence.
If you’re close to using up funds in a certain category, Nexus Plan Managers will notify you early. They provide regular reports so you can see which categories are being used the fastest. If you run low or overspend, they’ll help you and your support coordinator review your plan and discuss options — such as adjusting service frequency or requesting a plan review with the NDIA. Staying proactive helps you maintain steady access to supports throughout your plan period.
Getting started is easy. You can contact Nexus Plan Managers directly through their website at nexuspm.com.au or call their friendly team for personal assistance. They’ll guide you through the onboarding process, explain how plan management works, and link your NDIS plan quickly. Whether you have questions about switching providers, payments, or understanding your budget, their team is always ready to help.
Many plan managers only process invoices a few times per week or hold them for batching before sending to the NDIS portal, which slows everything down. Nexus Plan Managers, on the other hand, process invoices every day — often within hours of receiving them. This daily workflow allows most payments to clear in two to three business days, far ahead of the industry average. Their same-day system, combined with dedicated client care, makes Nexus one of the most efficient and trusted plan managers in the NDIS sector.
There are three ways to manage your NDIS funds:
Plan management is often considered the best of both worlds — giving you flexibility, less paperwork, and full budget visibility without losing control of your plan.
You’ll just need your NDIS number, a copy of your plan, and to sign a consent form. Nexus Plan Managers link your plan through the NDIS portal and start processing payments right away — usually within one business day. Their team ensures a smooth onboarding experience so you can begin using your supports without disruption.
Switching plan managers is easier than most participants realise. You can change providers at any time — there’s no need to wait for your plan to end. Simply contact your current plan manager to advise of your decision, and they’ll stop processing new invoices. Then complete Nexus’s quick sign-up form and they’ll handle the transfer through the NDIS portal. Your funding, supports, and budgets remain exactly the same; only who manages your invoices changes. Nexus Plan Managers ensure a smooth transition with no interruptions to provider payments or service delivery.
At Nexus Plan Managers, invoices are processed on the same day they’re received. While the official NDIS payment window is three to five business days, most customers see their providers paid within two to three business days. Every invoice is checked for accuracy, submitted to the NDIS portal immediately, and tracked until completion. If any issue arises, the Nexus team contacts both you and the provider right away to resolve it. This fast-turnaround approach keeps your supports running smoothly and your providers happy.
Among Australia’s NDIS plan managers, Nexus Plan Managers stand out for their speed and reliability. Nexus processes invoices on the same day they’re received, ensuring that most participants and providers are paid within two to three business days. This is significantly faster than the industry average of three to five days. By combining advanced technology with real human support, Nexus Plan Managers make sure every claim is accurate, compliant, and paid without delay — keeping your supports running smoothly and your providers satisfied.
Delays are rare, but they can happen when invoices are missing details such as service dates, NDIS item codes, or participant numbers. Occasionally, the NDIS portal itself experiences processing lags. Nexus Plan Managers notify you and your provider immediately, resolve the issue, and resubmit as soon as possible. To avoid delays, make sure invoices are accurate, approved, and sent quickly after the service is delivered.
You can help speed up payments by ensuring your providers include all the required details on their invoices — correct participant name, NDIS number, support item code, hourly rate, and service dates. Submitting invoices promptly after each service helps Nexus Plan Managers process them the same day. Clear communication and accurate paperwork mean fewer delays and faster payments for everyone involved.
If there’s ever an issue with a payment or invoice, Nexus Plan Managers contact both you and your provider promptly to resolve it. They won’t process anything you haven’t approved, and they commit to keeping you informed at every step. If additional information is needed or the invoice doesn’t meet NDIS requirements, Nexus will explain what’s required and help straighten it out. Their goal is to make sure payments are accurate, compliant and transparent — and that you’re never left wondering what’s happening.
Yes — one of the major benefits of using a plan manager is that you can engage both registered and unregistered providers, so long as the support aligns with your approved NDIS plan goals and budget categories. Nexus Plan Managers review each invoice to ensure the support is eligible, then process the payment. This flexibility allows you to work with trusted individuals or niche services that may not be NDIS-registered, without losing out on the benefits of plan management.
If you’ve paid for an NDIS-approved item or service out of pocket, you can submit your receipt to Nexus Plan Managers for reimbursement. They’ll confirm it’s eligible under your plan, claim it through the NDIS portal, and transfer the funds to your bank account once approved — usually within two to three business days. Keeping digital copies of receipts and clear purchase details helps make this process fast and straightforward.
Yes — understanding your plan is key to getting the most out of your NDIS funding. Nexus Plan Managers take the time to explain each budget category, including Core Supports, Capacity Building, and Capital Supports. They’ll show you what each category covers, what can and can’t be claimed, and how to stay compliant. Their goal is to help you feel confident about how your funds are allocated, so you can make informed choices that align with your goals and lifestyle.
Yes. Nexus Plan Managers encourage collaboration with families, carers, and support coordinators to make managing your plan simple. They can provide budget summaries, spending updates, and invoice confirmations directly to your nominated contacts. This transparency helps everyone involved stay informed about where funds are going and what’s available for future supports.
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